This how-to video could not be accessed

Problem : Within Business Insight, clicking the How-To Videos link under the Help menu results in the error:

This how-to video could not be accessed.
A network policy or firewall could be blocking your access to the
public IBM Web site that hosts the how-to videos.
 
Symptom
This how-to video could not be accessed.
 
Cause
IBM Cognos Application Firewall preventing access to IBM site.

Environment
IBM Cognos 10

Resolving the problem
1) Open IBM Cognos Configuration tool
2) Select IBM Cognos Application Firewall (on the left side)
3) Click on Valid domains or hosts (on the right side)
4) Add *.ibm.com as a valid domain
5) Save the configuration and restart the IBM Cognos service.

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